Frequently Asked Questions
Everything you need to know about your fitness journey with BetterMe Store.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 7-14 business days depending on your location and customs processing.
What is your return policy on workout apparel?
We offer a 30-day return policy for all unworn and unwashed apparel with original tags attached. For hygiene reasons, items like water bottles and sweatbands are final sale.
Are your resistance bands and weights covered by a warranty?
Yes, all BetterMe hardware and strength training equipment come with a 1-year limited warranty against manufacturing defects to ensure your workouts remain safe and effective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your BetterMe account.
Do you offer bulk discounts for gyms or fitness studios?
Yes, we provide special pricing for bulk orders and fitness professionals. Please contact our sales team at [email protected] for a custom quote.