Returns & Exchanges
At BetterMe Store, we want you to be fully satisfied with your performance gear, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure you have the right equipment to support your fitness journey without any added stress.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place your unused gear in its original packaging with all tags attached to ensure the item remains in resellable condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing